Returns & Exchanges
Due to the perishable nature of our gourmet chocolates, Godiva stands behind the quality of our products and offers a satisfaction guarantee. If your order arrives damaged or does not meet our high standards, please contact us within 30 days for a replacement or refund.
Contact Customer Care
Reach out to our support team via phone or email with your order number and a brief description of the issue to initiate your request.
Provide Documentation
For items damaged during transit or quality concerns, please provide clear photographs of the product and packaging to help us improve our shipping process.
Review and Approval
Our quality assurance team will review your claim within 48 hours to determine eligibility for a full refund or a fresh replacement shipment.
Resolution
Once approved, we will process your refund to the original payment method or dispatch a new delivery of your favorite chocolates at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing